Performance Off Road - Termes & Conditions   1. Terms of Use
Acceptance of Terms: By accessing and using our website, you agree to comply with these Terms of Use. If you do not agree, please refrain from using our site.

Eligibility: Our website is intended for users who are at least 18 years old and reside in the United States. By using our site, you confirm that you meet these requirements.

User Conduct: You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use the site in any way that violates applicable laws or regulations.

Intellectual Property: All content on our website, including text, images, and software, is the property of Performance Off Road or its licensors and is protected by intellectual property laws. You may use the content for personal, non-commercial purposes only.

Modifications to Terms: We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the revised terms.

2. Privacy Policy
Information Collection: We collect personal information that you provide to us, such as your name, contact details, and payment information, to process your orders and improve our services.

Use of Information: Your information is used to fulfill orders, communicate with you, and enhance your shopping experience. We may also use your information for marketing purposes with your consent.

Data Sharing: We do not sell your personal information to third parties. However, we may share your information with service providers who assist us in operating our website and conducting our business.

Data Security: We implement appropriate security measures to protect your personal information from unauthorized access and disclosure.

Your Rights: You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us at:

📞 910-487-5964
📧 team@performoffroad.com

3. Return and Refund Policy
Return Period: We accept returns within 30 days of delivery. To be eligible for a return, items must be unused and in their original packaging.

Restocking Fee & Merchant Fees: A restocking fee may apply, which is determined on a case-by-case basis depending on the product and distributor. Additionally, any non-refundable merchant processing fees incurred at the time of purchase will be deducted from the refund.

Non-Returnable Items:

Custom-made products, mounted wheels, and painted products.
Items that have been installed, used, or modified.
Any product not in its original condition or missing components.
Return Process: To initiate a return, please contact our customer service team at team@performoffroad.com or 910-487-5964 to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.

Refunds: Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method, minus applicable fees.

4. Warranty Policy
Limited Warranty: We offer a limited warranty on our products against defects in material and workmanship under normal use. Warranty periods vary by product category:

Warranty Exclusions: This warranty does not cover damages resulting from improper installation, misuse, neglect, or unauthorized modifications.

Warranty Claims: To initiate a warranty claim, please contact our customer service team at team@performoffroad.com or 910-487-5964 with proof of purchase and a description of the issue.

5. Shipping Policy
Processing Time: Orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery:

We strive to process and ship orders promptly; however, delivery times are estimates and may vary due to external factors.
We offer standard and expedited shipping options for select products.
Performance Off Road is not responsible for carrier-related shipping delays.
Shipping costs are calculated at checkout based on the destination and selected method.
Shipping Restrictions:

We currently only ship within the United States.
We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
6. Accepted Payment Methods
We offer a variety of payment options depending on the method of purchase:

Online Orders: Payments are processed securely and support major credit and debit cards, digital wallets, and financing options at checkout.
In-Store Purchases: Additional payment methods are available, including direct transfers, financing programs, and alternative payment solutions.
Shipped Orders: Certain purchases that require direct shipment from our suppliers may have limited payment options. In these cases, only standard credit and debit card payments will be accepted.
For details on available payment options for your order, please refer to the checkout process or contact us directly.

7. Limitation of Liability
In no event shall Performance Off Road, its affiliates, or their respective employees be liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use of our products or services.

8. Governing Law
These policies and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

9. Contact Information
For any questions or concerns regarding these policies, please contact us at:

Performance Off Road
📍 594 S Reilly Rd, Suite 118, Fayetteville, NC 28314
📞 910-487-5964
📧 team@performoffroad.com